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Charter focus on continuous improvements in our processes, and we are mindful of maintaining the highest levels of quality, security, and compliance. Our compliance management team has put in place mature and documented CFPB and FDCPA compliance policies and procedures that through ongoing enforcement ensure data and records are handled properly and within federal guidelines. FCS has developed a PROACTIVE APPROACH, and our clients benefit from our innovative Compliant Calling Strategy which allows us to further penetrate collection portfolios that our competitors score and simply eliminate.

  • CFPB (Consumer Financial Protection Bureau)
  • FDCPA (Fair Debt Collection Practices Act)
  • TCPA (Telephone Consumer Protection Act)
  • PCI Level 1 Compliant (Payment Card Security and Compliance)
  • GLBA (Gramm-Leach Bliley Act)
  • ECOA (Equal Credit Opportunity Act)
  • FCRA (Fair Credit Reporting Act)
  • UDAAP (Unfair, Deceptive, or Abusive Acts or Practices)
  • SCRA (Service Civil Relief Act)
  • HIPAA Health Insurance Portability and Accountability Act)


  • To be the world's leading financial services company and to provide hundred percent services to any company in the banking and finance sector
  • To deliver exceptional customer experience and business process by unlocking the power of intellectual capital
  • To be the global benchmark in Receivables management